Tips - December 2014
It’s the 21st century, there’s no faking customer service. Two key words to describe customer service – honesty and personalization. That means when customer disputes occur at your restaurant, you’ve got to immediately spring into action to repair broken relationships. There’s no “I’ll get to it in a minute” mentality here. How you amend the customer disputes determine whether those irate diners ever return to your restaurant. According to smart people with a lot of insight, dissatisfied customers will tell between 9-15 people about their restaurant dispute. That’s bad word-of-mouth. Around 13% of them go on to tell more than 20 people. That’s really bad word-of-mouth. Whatever the problem, please resolve the dispute elegantly and professionally. Here are indispensable dispute survival tips:
The Texas Restaurant Association is hosting their Legislative Affairs Conference March 2-3 in Austin. This conference allows restaurateurs and industry leaders to have a voice about the regulations that impact the hospitality industry. Governor Greg Abbott, Comptroller Glenn Hegar, Harvey Kronberg, and Ross Ramsey will all be speaking at the two-day event. Go to restaurantville.com to register and hold your spot.
We will host an auction the beginning of March that features commercial kitchen equipment as well as warehouse equipment. Finally a reason to upgrade! You can purchase kitchen equipment in great condition for a portion of the cost of brand new equipment. Plus, don’t throw away your old stove; send it to us! Someone needs it. Give us a call at 214-485-7300 for more information on the final date and time of the auction.
Savor Dallas is our city’s go-to foodie festival that takes place March 19-22 this year. It is a weekend full of tastings and pairings galore! If your business is interested in getting involved in the festival or purchasing tickets, please contact us at 214-485-7300 or visit the Savor Dallas website.
Add bigInk to your mix
Foodie News Facebook Instagram Twitter
1409 S. Lamar Suite #14 Dallas, TX 75215 www.biginkpr.com